No sales pitch. Just an honest discussion about your challenges and whether we can help.
We typically respond within one business day. For urgent inquiries, email us directly and mention the timeframe in your subject line.
47 Aldgate Street
London, EC3N 1AL
United Kingdom
Monday – Friday: 9:00 – 17:30
Saturday – Sunday: Closed
Office visits by appointment only. We maintain a hybrid working model, so please schedule ahead if you'd like to meet in person.
We'll reply within one business day to schedule a preliminary discussion.
A 30-45 minute call to understand your challenges, constraints, and objectives.
If we're a good fit, we'll send a tailored scope and pricing. If not, we'll say so and suggest alternatives.
Once you approve the engagement, we typically start within two weeks.
We're based in London but serve clients throughout the United Kingdom. Most diagnostic and design work happens remotely or on-site at your location.
For implementation-heavy engagements, we typically split time between remote collaboration and in-person sessions at your facility. This hybrid approach reduces cost while maintaining the face-to-face interaction that matters during change.
International projects considered on a case-by-case basis, particularly for organizations with UK operations.
Yes, though our typical client has 50+ employees. Below that threshold, process challenges often stem from resource constraints rather than workflow design, which changes the solution approach.
We've worked across financial services, healthcare, manufacturing, professional services, technology, and logistics. Process optimization principles apply broadly—what matters is understanding your specific operational context.
Diagnostic work takes three to four weeks. Full redesign projects run twelve to sixteen weeks. Continuous improvement programs span several months with decreasing intensity over time.
For ongoing improvement programs, yes. For general advisory work, no—we believe focused project-based engagements deliver better outcomes than open-ended retainers.