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GDPR Compliance

Last updated: May 10, 2026

Our Commitment to GDPR

Cobalt Horizons is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our data protection responsibilities seriously and have implemented appropriate measures to ensure your personal data is processed lawfully, fairly, and transparently.

Data Controller

For the purposes of UK GDPR, the data controller is:

Cobalt Horizons
47 Aldgate Street
London, EC3N 1AL
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

Consent

When you submit an inquiry form, subscribe to communications, or accept cookies, you provide explicit consent for us to process your data for specified purposes. You can withdraw consent at any time.

Contractual Necessity

When you engage our services, we process data necessary to fulfill our contractual obligations, including project delivery, invoicing, and communication.

Legitimate Interests

We process certain data based on our legitimate business interests, such as:

  • Website analytics to improve user experience
  • Security and fraud prevention
  • Business development and marketing to existing clients

We conduct legitimate interest assessments to ensure our interests do not override your rights and freedoms.

Legal Obligation

We process data when required to comply with legal obligations, such as tax reporting, regulatory requirements, or response to lawful requests from authorities.

Your GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restriction of Processing

You have the right to request restriction of processing your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with "GDPR Request" in the subject line. Include:

  • Your full name and contact details
  • Details of your request
  • Proof of identity (if required)

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of any delay.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Inquiry data: 3 years from last contact
  • Client project data: 7 years from project completion (for legal and contractual purposes)
  • Website analytics: 26 months
  • Marketing communications: Until consent is withdrawn

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection
  • Secure data backup and recovery procedures

Data Breach Notification

In the event of a personal data breach likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also report the breach to the ICO within 72 hours where required.

Third-Party Data Processors

We work with carefully selected third-party processors who assist in providing our services. All processors are contractually bound to process data in accordance with UK GDPR requirements. We conduct due diligence to ensure adequate data protection measures are in place.

International Data Transfers

When we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government
  • Standard contractual clauses approved by the UK
  • Binding corporate rules

Children's Data

We do not knowingly collect or process personal data from individuals under 18 years of age. Our services are directed at businesses and professional audiences.

Updates to This Statement

We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication.

Contact and Complaints

If you have questions about our GDPR compliance or wish to file a complaint, please contact us:

Email: [email protected]
Subject: GDPR Inquiry

Supervisory Authority

You have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: cobalt-horizons.com

Cobalt Horizons

Business process transformation specialists based in the United Kingdom.

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